🔄 30-Day No-Questions-Asked Return & Refund Policy
At RaZits, your satisfaction is our top priority. We stand behind the quality of our made-to-order products, but we also want you to shop with complete peace of mind.
📦 Our 30-Day Satisfaction Guarantee
If for any reason you're not 100% happy with your order, you may request a refund or exchange within 30 days of receiving your order — no questions asked.
We understand that sometimes things don’t work out, and that’s okay! Whether it's the fit, color, or simply a change of mind — we’re here to make sure you're fully satisfied.
🔁 Exchanges
We happily offer exchanges for sizing, color, or design preferences within 30 days of delivery. All we ask is that the item is:
- Unused
- Unwashed
- In its original condition
If your desired exchange item is unavailable, we’ll process a full refund instead.
❗ Damaged, Defective, or Incorrect Items
Although rare, if your order arrives damaged, defective, or incorrect, please notify us immediately. We will prioritize these issues and replace or refund your order as quickly as possible at no extra cost to you.
Please contact us within 30 days of delivery at 📧 support@razits.com and include:
- Your order number
- Clear photos of the issue
- A short description of the problem
🚚 Return Shipping
For returns due to damage or incorrect items: We cover all return shipping costs.
For exchanges or returns due to preference (size, color, design, buyer’s remorse): Return shipping is the customer's responsibility.
In many cases, we may not require you to physically return the item and may authorize a refund after reviewing your request — this helps minimize environmental impact and unnecessary shipping.
💸 Refund Processing
Once your return is approved, refunds are processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
📍 Where to Send Returns
Return instructions and addresses will be provided by our customer support team after your request is approved. As we partner with multiple production facilities, return locations may vary based on your order details.
🚫 Non-Returnable Items
- Items returned after the 30-day window
- Used, washed, or worn items
- Personalized/customized designs (unless defective or damaged)
📨 How to Start a Return or Exchange
Simply email us at 📧 support@razits.com and include:
- Your order number
- Photos (if applicable)
- A brief explanation of your request
Our support team typically responds within 1 business day and will guide you through the process.
📍 Contact & Business Info
Email: 📧 support@razits.com
Phone: +1 (202) 318-3013
Business Entity: RadiantCore LLC
1021 E Lincolnway Suite #6511,
Cheyenne, Wyoming 82001, United States
Thank you for supporting made-to-order craftsmanship and small business creativity!