Shipping policy
📦 Shipping Policy
At RaZits, every item is made to order. Your product is produced specifically for you after you place your order, which is why there is a short handling time before it ships. This lets us offer a wide range of curated designs while avoiding overproduction and waste.
🏭 Where Your Order Is Made and Shipped From
RaZits is operated by Radiant Core LLC, a U.S.-registered business. Our designs are created at our design studio in Mumbai, India.
Orders are produced and shipped from our partner facilities in the United States and Europe. Each order is routed to the facility best suited to your delivery address, so it travels a shorter distance and reaches you faster. Nothing is shipped from India.
💲 Shipping Costs
FREE shipping on all U.S. orders. No minimum order value.
International orders are charged a flat shipping rate per order, shown at checkout before you pay:
| Region | Countries Included | Shipping Rate |
|---|---|---|
| United States | United States | Free Shipping – $0 |
| Canada | Canada | $6.99 flat rate |
| United Kingdom | United Kingdom | $7.99 flat rate |
| Europe & Select Non-EU | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City | $8.99 flat rate |
| Australia & New Zealand | Australia, New Zealand | $9.99 flat rate |
All prices are in USD. ⚠️ Note: We currently do not ship to countries outside the regions listed above.
🚚 Handling Time and Transit Time
Your total delivery time has two parts:
- Handling time: the time to produce, quality-check and pack your order: 2–5 business days.
- Transit time: the time the carrier takes to deliver your order once it has shipped (see table below).
| Region | Handling Time | Transit Time | Total Estimated Delivery |
|---|---|---|---|
| United States | 2–5 business days | 3–7 business days | 5–12 business days |
| Canada, UK, Europe | 2–5 business days | 5–10 business days | 7–15 business days |
| Australia & New Zealand | 2–5 business days | 7–12 business days | 9–17 business days |
Estimated Delivery = Handling Time + Transit Time
Business days are Monday to Friday, excluding public holidays. Delivery times may vary during holidays, weather disruptions, customs clearance delays or high seasonal demand.
🕵️ Order Tracking
Once your order has been handed over to the carrier (such as USPS, UPS, FedEx or DHL, depending on your location), you will receive a shipping confirmation email with a tracking number and a link to follow your delivery.
If you haven't received your tracking number within 7 business days of placing your order, please contact us at 📧 support@razits.com.
🌐 Customs & Duties
For international orders, customs duties or import taxes may apply based on your country's regulations. These charges, if any, are the responsibility of the customer.
↩️ Returns: Please Contact Us First
Please do not send returns to our registered office in Wyoming or to our design studio in Mumbai. Neither location handles or accepts returned items, and packages sent there cannot be processed.
Before sending anything back, email 📧 support@razits.com with your order number. We'll confirm whether the item needs to be returned (in many cases it doesn't) and which of the addresses below applies to your order.
Return Addresses of Our Production Partner Facilities
Returned packages go back to the partner facility that produced your order:
- United States (and Mexico): 217 Wrangler Drive, Coppell, Texas, 75019, United States
- Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada
- Europe – Latvia: Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia
- Europe – Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
- United Kingdom: Air 50, Well Ln, Wolverhampton WV11 1XR, United Kingdom
These addresses accept product returns only, not letters or other mail. Returns sent without contacting us first may be delayed or can't be matched to your order.
See our Returns & Refund Policy for full details on eligibility and refunds.
❗ Limitations
- We do not offer expedited shipping at this time.
- We do not ship to P.O. boxes, APO/FPO addresses, or countries not listed above.
💬 Questions?
If you have any questions about shipping, tracking or eligibility, contact us:
📧 support@razits.com
📞 Direct Support: +91 9820053256 / +1 (202) 318-3013